Frequently asked questions
Everything about ordering custom gifts with your logo: what it costs, how your logo is printed, when it arrives and how to pay.
Ordering
How do I order custom gifts with my logo on MerchSetGo?
Upload your logo, pick your products, approve each design in your bag, and check out online. Your logo shows on every product in the store as soon as you upload it, so you can see the real result before you buy. On each product you can resize and move the logo within the print area, choose colors and quantities, then review the design and place the order. How it works
What is the minimum order?
Orders start at $500 in products. Each product also has its own minimum quantity, from 1 to 250 pieces depending on the product, shown on its page. Several products in one bag count together toward the minimum.
Can I order several different products in one order?
Yes. Add as many products as you like to your bag with the same logo and check out once. The $500 minimum counts the product subtotal of the whole bag.
Can I split one product across several colors?
Yes. On products that come in more than one color, choose Split this order across colors and set a quantity for each color. The logo is the same on every piece, and the price is based on the total quantity.
Can I get a quote before I order?
Yes. Every product page has a PDF Quote button that saves your design, quantity and price as a PDF. Quotes are valid for 30 days.
Are the brand-name products genuine?
Yes. Branded products are genuine and sourced through authorized brand channels. That includes Anker, Apple, Beats, JBL, Moleskine, Nike, OGIO, Owala, Rocketbook, Stanley, The North Face, Tide, Tile and Yeti. Brand names and logos belong to their owners, and MerchSetGo is not affiliated with or endorsed by them.
Can I cancel or change an order after I place it?
Only with our written OK: once we accept an order it can't be canceled or changed otherwise, and a change may affect the price and delivery date. Contact us as soon as possible if you need something changed. Terms of Sale
Pricing
What is included in the price?
The price includes the product, one logo in one location, and setup. What you see on the product page is the price each for that quantity, and the order total is shown under it.
Are there setup fees?
No. Setup is included in every price, so nothing is added for your logo on top of the price shown.
Does the price go down with quantity?
Yes. Every product has price breaks, and the price each drops at higher quantities. The product page lists each break and, when you are close to the next one, shows how much you would save per piece.
Is sales tax included?
No. Prices do not include sales tax; it is added at checkout where it applies. Tax-exempt organizations can send their exemption certificate from their account, and once it is approved, orders shipped to the states it covers are not charged sales tax.
How much is shipping?
Ground shipping to one address is free on orders with a product subtotal of $1,000 or more. Below that, shipping is calculated at checkout from your ZIP code. Shipping & Returns
Artwork and your logo
What logo file should I upload?
A vector file (SVG, AI, EPS or PDF) prints sharpest, but you can upload PNG, JPG, SVG, WEBP, PDF, AI, EPS, CDR, or TIF. If a file is small, the product page tells you it may print soft so you can upload a better one.
Will I see a proof before production?
Yes. You approve every product's logo, placement, size, color and quantity in your bag before checkout. An artist then checks every order before print, and if something needs a fix we email you a proof and wait for your OK.
Where does my logo go, and how big can it be?
Each product page shows the print method, the largest print area and where on the product it goes. Your logo fits that area automatically, and you can make it smaller or move it within the area before you approve it.
How is my logo applied?
The print method depends on the product: full-color print, embroidery, screen print, laser engraved, full-color label, pad print, deboss or screen print and 1-color print. Each product page names its method, and the preview shows how the logo will look with it.
Do you use my logo for anything else?
No. We use your logo only to make your order and show you your designs, and we do not use it in our marketing without your permission. Privacy Policy
Production and shipping
How long does production take?
Production takes 5 to 20 business days, depending on the product, and starts after you approve your design. Orders placed by 2 pm ET on a business day count from that day. We are closed on weekends and major holidays.
When will my order arrive?
Each product page shows an estimated delivery date: production time plus ground shipping, which takes up to 4 business days after your order ships. Delivery dates are estimates; if you need your order by a set date, call 888.994.7766 before you order.
Is faster shipping available?
Yes. At checkout you can choose faster air shipping, which arrives in about 2 business days after your order ships. Production time stays the same.
Can you ship to many addresses?
Yes. At checkout, choose Many addresses and upload your recipient list as a CSV file. Each person gets one of every item in your bag, or the number in the Quantity column, and extra pieces ship to your address. Shipping is calculated per address and billed when the order ships.
Where do you ship?
We ship to addresses in the United States, with tracking emailed when your order ships.
What if my order arrives damaged, misprinted or defective?
We reprint or replace misprinted or defective items. Report it within 48 hours of delivery, or within 5 days for problems you can't see on inspection, by emailing [email protected] with your order number and photos. For damage in transit, we help you file the claim with the carrier.
Can I return custom items?
No. Every item is made with your logo, so all sales are final, except for damaged, misprinted, defective or missing items, which we make right. Shipping & Returns
Payment
How can I pay?
You can pay by card, Apple Pay or Google Pay, or on Net 30 terms with an approved business account. All amounts are in U.S. dollars.
When is my card charged?
Card, Apple Pay and Google Pay orders are charged when you place the order.
How does Net 30 work?
Net 30 lets an approved business pay 30 days after the invoice date. Choose Net 30 at checkout and fill in your company's details; new accounts need a credit review before production starts.
Is paying by card secure?
Yes. Card payments are handled by our payment processor and meet PCI-DSS, and we never store full card numbers.
Still have a question? Call 888.994.7766 (Mon to Fri, 9 to 6 ET) or send us a message below.